Terms and conditions for returning items to Keina Studio
We always do our best to pack every product safely before shipping. However, if the item you receive is damaged, you may request a return under the following conditions:
1. Item condition. Returns are only accepted if the item arrives broken or cracked.
2. Shipping cost. Shipping costs for the return are borne by the buyer.
3. Why the buyer pays shipping. Keina Studio only offers buyers a discount up to the shipping fee. Any other costs beyond that discount are borne by the buyer.
4. How to request a return. Contact us via WhatsApp with your order number/name and photos of the broken or cracked item. Our team will help you with the rest of the return process.